Shipping & Handling Policy
Shipping & Returns
Clif Family Winery Shipping Policy
Please note that packages may be delayed due to the limited transportation availability of Carriers because of the ongoing COVID-19 impacts and increased volume of online purchases through the holidays. We assure you our shipping team is working hard to pack and ship orders as quickly as possible and we thank you for your understanding that these delays are beyond our control.
Currently we are only shipping to the United States and US territories.
We do our best to process and ship orders within 1-2 business days. Please keep in mind that weather holds may be placed in your area and delay shipment. If you have any questions about your order, please contact us (707-968-0625) for assistance.
Clif Family Winery and its carriers will not be shipping or delivering on the following holidays:
New Year’s Eve
New Year's Day
Martin Luther King, Jr. Day
Thanksgiving Day – Only Air and International packages will be delivered
Day After Thanksgiving
If you decide to reroute your order to a different address after it has shipped, there will be a $15.00 additional fee to cover carrier charges.
Additional Shipping Holidays
For those with PO/APO and FPO addresses:
Clif Family Winery Return Policy
If you are not satisfied with one of our Food Products at the time you receive it, or if one of our products does not perform to your satisfaction, please contact us (707-968-0625) for a replacement or refund. Returns are accepted within 30 days of purchase.
Shipping charges are refundable only if products were Shipped FedEx Temperature-Controlled or expedited shipping and damaged in transit, or if we sent the wrong product.
If you choose to reroute your order to a different address after it has shipped, please contact us (707-968-0625) immediately so we can assist you. There will be a $15.00 carrier reroute fee applied to your credit card.
Please choose FedEx Temperature-Controlled or expedited shipping whenever possible to ensure a speedy and safe delivery of your order. If you have chosen FedEx Ground shipping we cannot guarantee the safe arrival of your wine or issue a refund if it arrives heat damaged.
Please contact us (707-968-0625) to arrange for the return of corked wine or flawed product.
If you choose to reroute your wine order to a different address after it has shipped, please contact us (707-968-0625) immediately so we can assist you. There will be a $15.00 carrier reroute fee applied to your credit card.
Corporate Gifts & Corporate Virtual Tastings
If you choose to re-route your gift to a different address after it has shipped, please contact us immediately so we can assist you. For gifts rerouted within the same state, there will be a $15.00 carrier reroute fee applied to your credit card. Shipments cannot be rerouted over state lines. If the gift needs to be shipped to a different state, there will be a $15 recall fee plus the cost of reshipment applied to your credit card.
If one of your gifts is returned to us, we will reach out to you for an updated address and to schedule a new shipment. Your card will be charged for the cost of reshipment. Gifts that have been shipped and then returned to us may have been damaged in transit. We will ship a new gift at no charge (excepting the cost of reshipment)
Corporate gifts that have been returned to us cannot be refunded as the product may have been damaged in transit and cannot be returned to inventory.
Adult Signature Required
Wine may be sold and delivered only to individuals who are at least 21 years old. You may be required to show proof of age upon delivery.
Shipping Restrictions by State
Each state has different laws and restrictions of alcohol sales.
Currently we are unable to ship alcohol to Utah, Mississippi, and Kentucky. There are no restrictions by state for shipping food.
Business addresses are preferred to ensure delivery of your wine order on the first attempt. We are not able to ship wine to a P.O. Box.
Weather Holds & Warm Weather Shipping
Your order may be placed on a weather hold if the weather conditions at the departure or arrival location are not conducive to shipping wine. We will notify you via email if this occurs and will send a second email notification when your wine ships.
If you have ordered a heat sensitive product like wine or chocolate and your destination or any area it is traveling through is over 70 degrees it could arrive damaged. When appropriate, we package shipments with ice packs to keep the product cool. Please choose FedEx Temperature-Controlled shipping or expedited shipping whenever possible to ensure a speedy and safe delivery of your order.
How long does it take for my order to process?
Depending on the size of your order and destination, it could take up to 2 business days to process. If there are weather holds, it may be delayed until the weather hold is lifted. Once your order is processed it will be shipped with your selected shipping method. (Note: Transit times vary based on shipping method)
Can the carrier leave the wine on my doorstep?
No, wine must be signed for by an individual 21 years or older. A business address where someone will be present to sign during regular business hours is preferred.
What if I am not at home to receive the wine?
FedEx will attempt to deliver on 3 consecutive delivery days, and they will hold the package an additional 5 days before returning it to us. Please note that the wine’s condition is guaranteed only when signed for on the first attempt.
What if I cannot receive wine at my business address?
We suggest sending it directly to a FedEx Office or Walgreen’s location. They do not charge to hold your wine and they allow you 5 days to pick it up before it is returned to us.
What if my wine is returned to Clif Family Winery?
If your order is returned to us, please contact us to schedule a new shipment date. Wine that has been shipped and then returned to us may have experienced damage in transit. We will reship new wines to you at no charge, but your card will be charged for the cost of reshipment.
When will I receive my tracking number?
When your wine is received by the carrier and they scan the package into their system, a tracking number will automatically be generated.
If your package is shipping via cold chain, it will not update tracking until it’s reached the designated hub for your area. At that point, a tracking number will be generated, which is usually the night before the package will be delivered to you.
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