Shipping policy

We ship within the United States. We are unable to ship wine to a P.O. Box.

Order processing usually takes between 1-2 business days, excluding weekends and holidays. Please note that some orders may be delayed during peak holiday seasons. Rest assured we are working hard to get your order packed and on its way to you as quickly and safely as possible.

Shipping Disclaimer – Clif Family Winery is not liable for lost, stolen, delayed, or damaged products during transit due to unforeseen circumstances such as adverse weather conditions, natural disasters, acts of terrorism, carrier delays or negligence experienced in delivery. Our Customer Support team is ready to help facilitate a solution with your carrier in the event you need such assistance.

Clif Family Winery Return Policy

Food

• If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, please contact our Customer Support team for replacement or refund. Returns are accepted within 30 days of purchase.

Shipping charges are refundable only if:

• Products were shipped via FedEx Temperature Control or expedited shipping and were damaged in transit.
• We sent the wrong product.

Wine

• During extreme temperature conditions due to weather, we encourage you to select 2-day expedited shipping or FedEx Temperature Control to ensure the safe delivery of your wine. NOTE — FedEx Temperature Control can take up to 10 business days to process. If you have chosen FedEx Ground shipping we cannot guarantee the safe arrival of your wine or issue a refund if it arrives damaged due to extreme temperature conditions.
• Please contact us to arrange for the replacement of corked wine. We will ship a new bottle to you at no extra cost and refund your credit card for the cost of the wine.
• If you have chosen FedEx Ground shipping during periods of extreme temperature conditions, we cannot guarantee the safe arrival of your wine or issue a refund if it arrives damaged.

Reroute/Address Change

If you need to reroute your order to a different address or update an address after your order has shipped, please contact our Customer Support team so we can assist you.  

• Membership orders, please reach out to: membership@cliffamily.com or call (707) 968-0625.
• Non-membership orders, please reach out to: winery@cliffamily.com or call (707) 968-0625.
• Gifting orders, please reach out to: gifting@cliffamily.com or call (707) 968-0625.
• For more contact info, please visit: https://www.cliffamily.com/contact-clif-family-winery-and-farm

By law, we are unable to reroute orders containing alcohol to a different state. For orders rerouted within the same state, there will be a $20.00 reroute/address change fee applied to your credit card to cover the carrier fees.

Ordering Wine

Adult Signature Required
Wine may be sold and delivered only to individuals who are at least 21 years old. You may be required to show proof of age upon delivery.

Shipping Restrictions by State
Each state has different laws and restrictions for the sale and shipment of alcohol. We are unable to ship alcohol orders to Arkansas, Delaware, Rhode Island, Utah, and Mississippi.

Weather Holds & Warm Weather Shipping
When temperatures exceed 80°F degrees, we encourage you to select FedEx 2-Day or 3-Day expedited shipping or to ship your order via FedEx Temperature Control to ensure the safe delivery of your wine or food. When appropriate, we include ice packs in your order to keep the wine or food cool during transit. When temperatures exceed 100°F degrees, we will place your order on a Weather Hold and contact you to confirm your desired shipping method and arrival date. For orders placed by Wine Club Members, a representative from the membership team will follow up with you about your order.

Shipping Holidays

Clif Family Winery does not ship or deliver orders on the following holidays::

Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Day
New Year’s Eve

If you decide to reroute your order to a different address or have an address change after it has shipped, there will be a $20.00 additional fee to cover carrier charges.

Corporate Gifts & Corporate Virtual Tastings

If you need to reroute a gift to a different address or update an address after your order has shipped, please contact our Customer Support team at gifting@cliffamily.com or call (707) 968-0625 so we can assist you. By law, we are unable to reroute gifts containing alcohol to a different state. For gifts rerouted within the same state, there will be a $20.00 reroute/address change fee applied to your credit card to cover the carrier fees.

If one of your gifts is returned to us, we will inspect it and make sure that nothing has been damaged during transit before reshipping it. Our Customer Support team will contact you for an updated shipping address and to schedule your shipment. Your credit card will be charged for the cost to reship your order. Corporate gifts that have been returned to us cannot be refunded as the product may have been damaged in transit and cannot be returned to our inventory.

For more information about placing a holiday order please visit our gifting page.